Open Road’s summer of music and events continued over the August bank holiday weekend by providing welfare services to Ed Sheeran’s homecoming legs on his record breaking Divide world tour in Ipswich.

The end of tour shows spanned across 4 days starting on 23rd August seeing a total of 150’000 fans visiting Chantry Park in Ipswich.

With temperatures reaching over 30 degrees, the welfare team dealt with 16 people who had illnesses induced by the heat such as dizziness, fainting, dehydration, heat exhaustion/ heat stroke, sickness & fainting.

The welfare team were kept busy with supporting 40 individuals who had become lost from their groups whilst also handing out hundreds of children’s wristbands to assist staff in the event of young people getting lost.





The welfare tent is not just a place for people to come with physical symptoms. Over the weekend, 13 people received mental health wellbeing support. The tent provides a safe relaxed place to sit or lay down for someone to regather themselves with our friendly staff before going out to enjoy the rest of the event.

Safeguarding is an ever-growing responsibility and focus at events and festivals with several safeguarding concerns being raised throughout the weekend. Open Road was on hand working alongside events teams and other agencies on site to bring about suitable conclusions for the parents, carers and children involved. 

Open Road provided enhanced care to 8 people as a result of intoxication.

Steve Wood, the event welfare manager for this event praised the event & Open Roads partnership work:
“Open Road was pleased to be able to support this well organised 4 day event which saw 150’000 people through the gates. The security & medical teams over the weekend were great! We enjoyed a good working relationship with several service providers at the event as well as the event organisers. With strong communication and understanding of each-others roles we all worked effectively together to positively resolve any enquiries or support needs that became apparent.” 

Speaking of the welfare team: “Throughout the weekend our team of volunteers worked with the usual enthusiasm and professionalism that we put out at every event that we are invited to support. This is consistent with the work ethic and attitudes that our SOS Bus teams apply every Friday and Saturday night in Chelmsford and Colchester and at specific periods in the City of London. Our experienced teams always provide positive feedback about volunteering at these types of events and we are grateful for the work they do.”

Open Road has been providing welfare services to festivals, events and concerts of all sizes. With this experience and professionalism, the support we offer can be tailored to demand and scaled accordingly.

Find out more about our Festival and Event welfare services