AARCS and Outreach

AARCS Substance Misuse Service

With Centres in Clacton, Colchester, Chelmsford, Vange and Harlow, the AARCS service, along with the Essex Outreach projects employs 40% of our staff and is supported by 10% of our volunteers.

Centre / Service Manager

Managing all staff, volunteers and students in the Centres, while ensuring that the AARCS service and other projects are delivered in line with contractual requirement and service specification, the Centre and Service Manager’s are responsible for promoting an inspirational recovery orientated workforce, who can deliver outcome focused, evidence based practice.


Supporting the Centre/Service Manager, the Senior undertakes management responsibilities including supervising staff, processing referrals and providing operational cover where needed.

Recovery Worker

Our Recovery Workers make up 23% of our workforce and work with our clients to initiate recovery, utilise the clients’ individual recovery capital, and support reintegration and sustained long term recovery from substance misuse.

Engagement Worker

Engagement Workers manage the Open Access service including the Needle Exchange, and work with clients, encouraging them to engage with a wide range of treatment options and harm reduction strategies.  Those in this role also work closely with our volunteer teams, arranging training and providing supervision.


Each Centre has an Administrator who supports the team by imputing to, maintaining and updating the client database with details of client records and assessments.

Recovery Volunteer

Contributing to a welcoming environment for clients, the Recovery Volunteer may support with admin tasks, needle exchange, attend groups and in some cases support clients in the delivery of the Structured Recovery Programme.  Full training is made available and supervision given regularly.

Admin Volunteer

Supporting the Administrator, this role provides support in data input and basic admin tasks,  while gaining confidence within the Centre and answering the phones to clients.

Recovery Champions

Bridging the gap between successful treatment and Recovery Volunteer, the Recovery Champion is supported by their team as they gain confidence and skills in the Centre, supporting the work they have achieved personally through their recovery journey.

Essex Outreach Projects

In addition to the AARCS service, there are a number of Outreach projects operating in Essex.

Outreach Worker

Sometimes lone working, these staff are a key link in the community, supporting clients and partner agencies in the provision of their service.  Different projects include the Street Drinker’s project, Family Support, Tenancy Support, the Chemsex project, the Women’s Refuge and a Counselling service within the MCTC.

If you are interested in joining the Open Road team, please see our job vacancies and volunteering pages for more information on how to apply.

Open Road values and respects the diversity and individual differences of our services users, staff and our volunteers.

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