Contact Us
Contact our Recovery Centres Directly
Main Number – 0333 328 5422
Basildon – 01268 531435
Chelmsford – 01245 284772
Clacton – 01255 434186
Colchester – 01206 766096
Harlow – 01279 434621
Medway Young Persons – 01634 566285
Medway Wellness – 01634 471700
Our head office address is:
12 North Hill
Colchester
Essex
CO1 1DZ
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Seeking Drug, Alcohol or Steroid support for yourself?
You can either attend or call your local centre or Complete a Self Referral
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Are you a professional looking to refer someone into our service?
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CJSM Accounts (Criminal Justice System Mail)
Please note: These emails are CJSM secure mailboxes — an encrypted email system. It will only accepts messages from approved secure domains. Emails from personal accounts or addresses ending in .org.uk will not reach us. For confidential enquiries, please use the secure email address for your area below. Please note, this mailbox is not for submitting referrals.
SOUTH ESSEX
(Basildon, Billericay, Brentwood, Castle Point, Rochford and Wickford)
enquiries.south@openroad.cjsm.net
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WEST ESSEX
(Harlow, Chigwell, Epping, Loughton, Saffron Walden, Uttlesford and Waltham Abbey)
enquiries.west@openroad.cjsm.net
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NORTH ESSEX
(Colchester, Clacton and Harwich)
enquiries.north@openroad.cjsm.net
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MID ESSEX
(Chelmsford, Braintree, Burnham-on-Crouch, Great Dunmow, Ongar and Maldon)
enquiries.mid@openroad.cjsm.net
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Quality of Service Update
Open Road is committed to providing a high-quality service to everyone we work with, but occasionally things can go wrong. When this happens, you may want to complain. Please refer to our complaints leaflet for guidance. Please note, we are unable to process complaints through our website.
Read our Complaints Policy here
We welcome all feedback, positive or negative. If you have feedback, please leave it using the form below.